Policies

Return, Payment, and Warranty Policies

Return Policy

We want you to be satisfied with your purchase. If your product is unused, uninstalled, undamaged, and still in its original packaging, you can return it within 30 days of your purchase invoice.

Shipping Costs

• If the item was ordered specifically for a customer, then the customer is responsible for all shipping costs, including the original freight (even if it was initially covered by Saber Equipment Products Inc.) and the return shipping.

Restocking Fee

•  A 15% restocking fee applies to all returned items.

We thank you for your understanding and are on hand to help with any questions about your return.

Payment Policy

At Saber Equipment Products Inc., our payment policies for heavy equipment parts are designed to be clear, fair, and convenient. We aim to provide flexibility while ensuring smooth and timely processing of your orders.

Accepted Payment Methods

We accept major credit cards, including Visa, Mastercard, and American Express (credit card payments are subject to a 3% surcharge), as well as e-transfers, wire transfers, business checks, and cash.

Payment Terms

• Customers without payment terms: Payment is required at the time of product pickup.

• Customers with Net 30 terms: Payment is due within 30 days of the invoice date.

• Late Fees: To help keep accounts current, if payment is not received within 30 days of the invoice date (Net 30 term), a late fee of 2% per month will be charged on any remaining balance until the account is paid in full.

Special Orders

For large or custom orders, specific payment terms such as down payments may apply. These terms will be clearly outlined in your quote.

Need Assistance?

For detailed information about payment options, transaction amounts, or any applicable fees, please don’t hesitate to contact us. We’re committed to working with you to find a payment solution that addresses your needs and keeps your operations functioning efficiently.

Warranty Information

At Saber Equipment Products Inc., we provide OEM and aftermarket heavy equipment parts sourced from trusted manufacturers. All warranty coverage for these parts is provided directly by the manufacturer.

Warranty policies are intended to protect your investment and provide peace of mind. In most cases, warranties cover defects in materials or workmanship that occur under normal use and service conditions for a specified period. Warranty coverage may vary by manufacturer and product.

Understanding Manufacturer Warranties

Manufacturer warranties are designed to protect your investment and cover defects in materials or workmanship under normal use and service conditions for a specified period. Coverage, terms, and duration vary by manufacturer, product type, and application. We recommend reviewing the warranty documentation provided with your parts and noting any exclusions or limitations.

Warranty Eligibility

To maintain warranty coverage, manufacturers typically require:

• Proper installation by qualified personnel

• Routine inspection and maintenance in accordance with the manufacturer’s recommended schedule

• Operation within manufacturer-approved applications and operating conditions

OEM Parts Warranty

All OEM parts are covered by the manufacturer’s original warranty. Warranty terms, coverage, and duration vary by brand and product. Our team can provide the manufacturer’s warranty details and guide you through the claims process.

Aftermarket Parts Warranty

Our aftermarket parts are sourced from reputable manufacturers and include warranties covering defects in materials and workmanship. Coverage terms and duration vary by product and supplier. Please contact us for specific warranty details.

Undercarriage Parts Warranty

Undercarriage components—including tracks, rollers, idlers, sprockets, and shoes—are subject to wear influenced by operating conditions and maintenance. Manufacturer warranties generally cover defects in materials or workmanship but do not cover normal wear. Proper installation, alignment, and maintenance are essential for maximizing service life and maintaining warranty eligibility.

Common Warranty Exclusions

Warranties typically do not cover the following:

• Normal wear or deterioration, even with proper use

• Wear items, including undercarriage components, tires, cutting edges, bucket teeth, seals, and filters

• Routine maintenance, such as oil changes, adjustments, and pressure checks

• Improper use, including parts used in unapproved applications, modified equipment, or extreme operating conditions

• Installation or maintenance errors, including failure to follow preventative maintenance schedules

• Damage caused by accident, misuse, abuse, neglect, contamination, or tampering

• Products that have been opened, disassembled, inspected, or modified

• Removed or defaced serial numbers, date stamps, or identifying markings

• Cosmetic concerns not related to defects in materials or workmanship

• Consequential damages, including loss of use, downtime, or related expenses

Warranty Claims

All claims are subject to manufacturer inspection and approval and require proof of purchase. Our team is available to help facilitate communication with the manufacturer throughout the claim process.

Our Support

While Saber Equipment Products Inc. does not provide warranties directly, we are committed to assisting you in navigating manufacturer warranties, ensuring you get the support needed to keep your equipment running efficiently. For full warranty details or assistance with a claim, please contact us.

We’re Here to Help with Policies & Warranty Questions

If you need clarification on any of our policies or warranty information, our team is always available to help. We are committed to clear communication, dependable service, and full support for the parts we sell. Don’t hesitate to contact us with any questions or concerns—we’re here to help keep your equipment protected, reliable, and productive.